Warranty Policy
Modmobile provides a warranty of functioning for its
products for a period of 6 months i.e. (180) days from the date of purchase of
the product.
All Products sold by Modmobile are tested by our qualified
professionals and sold under full operating conditions. The warranty also
covers the compatible charger that is included together with the product. In
this case, it is not necessary to return the charger with a technical problem
received and the deadline for sending a new charger will be up to 14 working
days, counted from the date of request.
The policy will also only cover manufacturing or functional
defects. The warranty will not be applicable if the product presents a problem
or defect after 6 months i.e. (180) days. Modmobile recommends keeping the
invoice and the IMEI number of your product.
We offer a 10 days repair or replacement guarantee. In case of genuine functional issues with the device (upon validation), You send us the product which we will repair and send to you again. If the device is not repairable (beyond economic repair),we shall ship a replacement device of the value to the customer.
Channels
to claim warranty
Website – www.modmobile.in
Call center-
Email- – [email protected]
Defects
are not considered under warranty:
·
Defects or damages resulting from misuse, such
as broken or cracked screens, and similar issues.
·
Defects or damages resulting from testing,
installation, alteration, modification, or repairs of any kind performed by
unauthorized parties within 180 days.
·
Apparent breakdown, damage, or visible defects
not reported within 3 days of receiving the product.
·
Products with broken security seals, removed
serial numbers, tampering, or serial numbers made unreadable.
·
Damage caused by contact with liquids, such as
water damage and high voltage.
·
If the phone is gnawed by a rat or damaged, it
will not be covered.
·
Acceptable reduction in battery life.
· Theft of the device
MODMOBILE ACCESSORIES
Modmobile Phones come high-quality compatible accessory that accompanies the device, so the charger is not the one originally marketed by the brands manufacturers of the devices, but they have the same functionality (except turbo and fast charge functions) and do not impair the useful life of the devices. Modmobile is not responsible for accessories and peripherals purchased after delivery of the electronic purchased, and the costs are the responsibility of the buyer, including in cases of returns.
UNBOXING
Customers should make a video recording and take photos of
their phone while unboxing it to have proof of any physical defects/ damages
observed at the time of delivery
Modmobile shall not be able to cater to issues of physical
defects if legitimate proof of the same cannot be submitted by the customer.
It will be upto Modmobile's discretion to validate and
entertain any customer issues basis legitimate proof.